This particular study seeks to take a look at the effect of job characteristics on the service quality of nurses working in hospitals in Thailand. The population of the analysis was comprised of almost all nurses doing work within Thailand. A random sample was selected to collect data from the research population, which consisted of 600 questionnaires sent out to nurses and patients or their attendants, while the returned questionnaires and valid to statistical analysis were (309) questionnaires, with the responding rate (51.5%). Structural Equation Modelling (SEM) was utilized as being a statistical evaluation strategy to get the study goals. The outcome of the analysis suggested that there's a substantial direct effect of a) job characteristics on employee involvement and b) employee involvement on service quality. The present study also confirms the indirect effect of job characteristics on service quality through employee involvement. Thus, the primary study suggestion has oriented the supervisors to emphasizing employee involvement by providing them opportunities to participate in job design and style to get the ideal organizational outcomes.