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Motorola SurfBoard SB6141 DOCSIS 3.0 Cable Modem Description
After being placed on hold for 10 minutes with technical support, I was informed that Comcast wouldn't activate it because I didn't buy it from an "authorized retailer". The interesting part is that Best Buy is the ONLY authorized retailer. I asked the tech support rep if it's an issue of trust with the Motorola brand (counterfeiting, shoddy equipment, etc...) and he just towed the company line and said, "sir, I'm sorry, but you need to purchase this from Best Buy and not ". I was flabbergasted.
As of the writing of this review, Best Buy is offering this same modem for $30 more than , and Comcast just raised their modem rental fees from $5 to $6.61 in my area. I can't help but wonder what kind of profit sharing setup they've got behind the scenes. This feels like marketplace manipulation, collusion, or some other anti-trust lawsuit waiting to happen.
I'll probably try to call back in another day or two and claim that I bought it from Best Buy. Maybe I caught a tech support rep on a bad day. If not, this modem is getting returned. I just wish Comcast didn't have a monopoly over my cable/internet service -- I'd drop them in a heartbeat.
EDIT: As posted below, I was able to successfully activate the modem via Comcast's Online Chat Support. #$!B C Eagle 71/10 3/8-Inch by 22 Gauge Galvanized Staple
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Motorola SurfBoard SB6141 DOCSIS 3.0 Cable Modem Description Motorola's easy-to-use SB6141 SURFboard DOCSIS 3.0 Cable Modem unlocks the potential of offering innovative high-bandwidth data and multimedia services to customers. Utilizing the power of DOCSIS 3.0, the SB6141 enables channel bonding of up to eight downstream channels and four upstream channels, which allows an operator to offer its customers advanced multimedia services with data rates of over 300 Mbps for received data and over 100 Mbps when sending data.
| Create Date : 02 พฤศจิกายน 2555 |
| Last Update : 2 พฤศจิกายน 2555 10:08:11 น. |
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