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งานในมะนิลา ฟิลิปปินส์ Thai Customer Support

//www.jobstreet.com.ph

Bayview Technologies Inc. is a leading online and land-based gaming company in Asia. A subsidiary of AsianLogic Limited (www.asianlogic.com), Bayview locally employs over 125 people and operates from the Philippines. It is also a subsidiary of Hong Kong-based ESL and provides the group with IT support and product development services. Bayview holds licenses from leading gaming jurisdictions around the world including Alderney and Curacao. In the Philippines, it holds a license from the Cagayan Economic Zone Authority (CEZA) and works in compliance with local gaming regulator, the Philippine Amusement and Gaming Corporation (PAGCOR). Utilizing state-of-the-art technology and software, Bayview is at the technical forefront of the online and land-based gaming industry. With its office in the Makati Central Business District, Bayview stands tall and proud with other dynamic IT companies providing stability, professional growth, rewarding careers and advancement to its employees.
Thai Customer Support
(National Capital Reg)
Responsibilities:
Handles and attends customers’ calls (inbound and outbound) via emails, online chatting tools and phones
Guarantees an unparalleled Customer Service experience and preserve the image of the company since they are the first line of communication within the customers.
Can provide commercial approach to the customer with outstanding capability to present promotions and brand information that aims conversions and brand turnover.
Accomplish targets in terms of handling time, priority set within the department and any SLA provided.
Provides Quality and accurate Service.
Escalates issues to specific superior/s
Follows instructions and help Supervisor and Senior CS
Gathers shift and daily date, makes report and keeps record logs/correspondences
Gives feedback and suggestion to superior for issues and procedures, etc.
Coordinates well with other CS, Superiors and other departments.
Responsible and have the initiative to take part in the department’s growth and development
Provides answers and solutions to the customers in a professional manner
Flexible in shifting schedule
Demonstrates extensive knowledge in products and system tools
Strictly follows internal department procedures and complies to company-wide rules and policy
Any task assign by their Superior
Requirements:

Preferably college graduate with at least 1 year related experience or equivalent combination of education and experience.
Basic computer knowledge: MS Office (Word & Excel), Internet Browsing
Strong Communication skill – Spoken and Written.
Knowledge of poker/casino games an advantage though not essential
Self-motivated and results oriented
Can easily adapt to the environment and business models
Display excellent communication, problem solving and people skills.
Must be independent, self-motivated, show initiative and a strong sense of ownership/responsibility.
Supportive of company goals and objectives, deliver departmental/team results and key objectives.
Display willingness to learn/fast learner
Required language(s): THAI

Create Date : 15 กันยายน 2553

Last Update : 15 กันยายน 2553 22:50:27 น.

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